Scheduling and confirmations
Availability, requests, rescheduling and reminders according to clinic rules.
The problem it solves
Across calls, schedule changes and messages, administrative teams need to know which appointments are confirmed, which requests remain open and who should handle them. We design workflows with defined information and permissions.
What we can build together
WhatsApp support
Bots for administrative information and human handoff through Meta’s official platform.
Operational follow-up
Contact tasks, scheduled check-ups and instructions previously approved by a clinician.
Information and roles
Attendance, pending-work and team-activity dashboards with role-based access.
When it makes sense
For clinics, dentistry, nutrition, general practice and healthcare services needing coordinated operations. Clinical care and decisions about patients remain the clinician’s responsibility.
Scope and deliverables
We review scheduling, support channels, request types and existing systems. Health-data handling, permissions and retention are defined specifically for the project. Medical records or other clinical modules require their own scope and are not automatically included with scheduling automation.
Before starting, we agree on owners, data access, testing and acceptance criteria. The proposal includes pricing, a schedule and service terms.
From data to action
How the workflow can operate
An example workflow to design according to project scope.
01
Request
A patient asks about availability or an appointment.
02
Coordinate
The request is recorded and a time confirmed.
03
Support
The team reviews scheduling, changes and pending work.
04
Follow up
Contact tasks and clinician-defined check-ups are scheduled.
Clear answers
Frequently asked questions
Do I need to replace my current scheduler?
Not necessarily. We assess integration options and functions needed for continuity.
Does the bot diagnose or decide treatment?
This solution focuses on administrative support and coordination. Diagnosis, treatment and clinical decisions belong to qualified professionals.
How is patient information handled?
Required data, role-based access and handling conditions are defined. Sensitive information requires appropriate design and authorizations.
Explore other services
Custom software development
Turn scattered spreadsheets, records and manual tasks into an application designed around your operations.
Explore the service →Business process automation
Connect your tools so information moves between teams without being copied at every step.
Explore the service →AI agents
Build assistants that respond using your business context and know when to hand a conversation to a person.
Explore the service →WhatsApp with the official Meta API
Turn WhatsApp conversations into requests, tasks and actions within your operations.
Explore the service →IoT hardware development and integration
Connect what happens on the production floor, in the warehouse or in the field to the software your team uses.
Explore the service →This line is part of SDL’s operational solutions. Explore the other lines →
Start with your operations
Which process do you want to improve?
Tell us what your team does, which tools it uses and where work gets stuck. We will review the case to define a scope and proposal.