Sales and follow-up
Request classification, information gathering and support for the agreed sales workflow.
Home / AI agents
Skillup Digital Lab · Colombia
AI agents
Build assistants that respond using your business context and know when to hand a conversation to a person.
The problem it solves
An AI agent needs more than general instructions. It needs defined information sources, limited permissions and clear rules for answering, consulting systems or escalating requests. Its usefulness is evaluated against representative operational cases.
What we can build together
Support and knowledge
Answers grounded in authorized documentation and handoff when information is missing.
CRM and WhatsApp
Connections to existing channels and systems, subject to technical requirements and provider policies.
Permissions and human review
Action limits, response evaluation and escalation for cases requiring a person.
When it makes sense
This fits recurring questions, reliable documentation and teams available to review difficult cases. Sensitive decisions and irreversible actions require specific controls and appropriate authorization.
Scope and deliverables
The project defines authorized sources, target conversations, permitted actions, evaluation criteria and handoff rules. Models can make mistakes: testing and controls reduce risk but do not guarantee perfect answers. Data is not used to train models for unrelated purposes without an agreement and the required authorizations.
Before starting, we agree on owners, data access, testing and acceptance criteria. The proposal includes pricing, a schedule and service terms.
Clear answers
Frequently asked questions
Is an AI agent the same as a chatbot?
A chatbot may only answer questions. An agent may also consult tools or perform authorized actions. Capabilities and limits must be defined for each use case.
Can it use our documents?
We can assess access to authorized documents and how to organize them. Source quality and freshness affect answers.
Does it replace the support team?
The scope can focus on recurring tasks and escalation to people. Responsibilities are defined around the process and its risks.
Explore other services
Custom software development
Turn scattered spreadsheets, records and manual tasks into an application designed around your operations.
Explore the service →Business process automation
Connect your tools so information moves between teams without being copied at every step.
Explore the service →AI agents
Build assistants that respond using your business context and know when to hand a conversation to a person.
Explore the service →WhatsApp with the official Meta API
Turn WhatsApp conversations into requests, tasks and actions within your operations.
Explore the service →IoT hardware development and integration
Connect what happens on the production floor, in the warehouse or in the field to the software your team uses.
Explore the service →Start with your operations
Which process do you want to improve?
Tell us what your team does, which tools it uses and where work gets stuck. We will review the case to define a scope and proposal.