Bots and assistants
Flows to receive requests, answer questions and collect information. AI is added where useful and grounded in defined sources.
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WhatsApp + Meta · Skillup Digital Lab
WhatsApp with the official Meta API
Turn WhatsApp conversations into requests, tasks and actions within your operations.
The problem it solves
When orders, updates and support live in separate chats, teams lose context. We integrate WhatsApp Business Platform through Meta’s Cloud API to connect the channel to a system that records events, owners and request status.
What we can build together
Customer support
Case assignment, status, history and human handoff so conversations continue across shifts.
WhatsApp operations
Orders, updates, confirmations and status queries connected to business software.
Direct Meta integration
Configuration of the official connection and events linking messages to CRM, APIs and internal systems.
When it makes sense
This fits companies that need to turn messages into coordinated work: sales, support, orders, scheduling and operational follow-up. It can also support internal teams, depending on the channel and account capabilities.
Scope and deliverables
We define flows, the account and number, integrations, permissions, messages and human handoff. Meta requirements, templates and costs are reviewed for the case. Configuration and platform costs are detailed in the proposal.
Before starting, we agree on owners, data access, testing and acceptance criteria. The proposal includes pricing, a schedule and service terms.
From data to action
How the workflow can operate
An example workflow to design according to project scope.
01
Receive
A customer or team member sends a WhatsApp request.
02
Organize
The flow identifies the case and records required data.
03
Resolve
The bot consults a system or assigns a task to a person.
04
Follow up
The system keeps status and coordinates the next action.
Clear answers
Frequently asked questions
Do you use the official WhatsApp integration?
Yes. We offer direct integration with WhatsApp Business Platform and Meta’s Cloud API, connected to business systems.
Can a bot hand off to a person?
Yes. Flows can define owners, queues and handoff criteria while retaining the context the team is authorized to access.
Can I keep my number and existing tools?
We review the account, number and existing integrations. Continuity and migration options are confirmed before implementation.
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Which process do you want to improve?
Tell us what your team does, which tools it uses and where work gets stuck. We will review the case to define a scope and proposal.